The changeover process
On average Homesure changes over 4 landlords every month from other agents*. As this is something we do every week, we have designed a changeover system that minimises the time and trouble for landlords. With only a few signatures we carry out the whole changeover process which includes the following:
- All communications with the previous agent
- Contact the current tenant
- Changeover of Rental payments /Housing Benefit / Local Housing Allowance
- Getting new tenancy agreements signed
- Transfer of the tenants deposit
- Collection of all keys & paperwork from the previous agent
As a landlord you do not need to worry about dealing with the previous agent, we do everything once the authorisation forms have been signed for Homesure to act on your behalf.
Before the changeover starts you will be allocated a Portfolio Manager, who will be your personal contact and deals with all aspects of the changeover and the management of your property. The Portfolio Managers are office based and are always available to deal with your enquiries (except holidays of course!).